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Shipping Policy — getrunor.com

Last updated: 3 August 2026

1. Where we ship

Runor currently ships across Australia, including all states and territories. For any request outside Australia, email contact@runor.store.

2. Processing time

Orders are prepared and dispatched within 1–2 business days of payment being confirmed (excluding weekends and public holidays).

You'll receive a confirmation email with your tracking number as soon as your order ships.

3. Delivery time

Our products ship from our international logistics partner and are then handed to local carriers for final delivery to your address.

Total delivery time from dispatch:

• Typical range: 7–15 business days
• In exceptional cases (remote areas, peak periods, customs processing): up to 25 business days

These timeframes are estimates and begin once your order has been dispatched.

4. Tracking your order

A tracking link is emailed to you as soon as your order ships. Please note it can take 2–4 business days before tracking information appears on the carrier's website.

For any tracking question, email contact@runor.store.

5. Shipping costs

Shipping costs are shown at checkout, before you confirm payment. Free shipping offers may be available from time to time depending on your order total or during promotional periods.

6. Customs, duties and taxes

Runor handles all import formalities in advance. You will never be asked to pay anything to the carrier or to customs to receive your parcel.

7. Delays and exceptional circumstances

We do everything we can to meet the timeframes above. However, Runor is not responsible for delays caused by carriers, customs authorities, or circumstances beyond our control — including severe weather, industrial action, peak holiday periods and other force majeure events.

If your delivery is significantly delayed, we work with our logistics partners to resolve it and keep you informed.

Nothing in this section limits your rights under the Australian Consumer Law, including your right to a remedy where goods are not delivered within a reasonable time.

8. Order not received

If your order has not arrived within 30 business days of confirmation, contact us at contact@runor.store with your order number.

You may then choose between:

• a free replacement shipment, or
• a full refund, processed within 14 days.

9. Delivery address

Please make sure your delivery address is complete and accurate before confirming your order. Runor is not responsible for non-delivery caused by an incorrect or incomplete address provided at checkout.

Where a parcel has to be re-sent because of an address error, a re-shipping fee of AUD 15 applies.

10. Changing or cancelling an order

To change or cancel an order, contact us as soon as possible at contact@runor.store.

• Not yet dispatched: we can cancel or amend your order free of charge.
• Already dispatched: our 99-day guarantee applies from the day your order arrives — return it for a full refund. Your rights under the Australian Consumer Law also continue to apply.

11. Customer service

For any question about your delivery:

📩 contact@runor.store

We reply within 24 business hours, Monday to Friday.