Refund policy

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Returns & Refund Policy — Runor

Last updated: 3 August 2026

We want you to be completely satisfied with your Runor socks. If they're not right for you, here's exactly how it works.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes or modifies your rights under the Australian Consumer Law. The 99-day guarantee below is offered in addition to those rights, never instead of them.

2. The Runor 99-Day Guarantee

You have 99 days from the day your order arrives to return it. That's the whole point: a pair of socks can't be judged in a fitting room. Take them on real walks, real hikes, real distances. If they're not right for you, send them back for a full refund.

Socks returned under this guarantee are never resold.

3. How to return an item

Email contact@runor.store with your order number and the reason for your return. Lisa will reply within 24 business hours with return instructions and the return address.

Please wait for our instructions before sending anything back, so your return can be tracked properly and refunded without delay.

4. When you'll get your money back

Once your return arrives and has been checked, your refund is issued to the original payment method. We aim to process refunds within 5 business days, and within 14 days at the latest.

5. Size exchanges

Ordered the wrong size? Email contact@runor.store with your order number and the size you need. We'll arrange the exchange within 24 business hours.

6. Faulty or damaged items

If your order arrives with a manufacturing fault or is damaged in transit, email contact@runor.store with your order number and a photo. We'll arrange a replacement or a refund straight away, at no return cost to you. Where the failure is major, the choice between a refund and a replacement is yours.

7. Change-of-mind returns

Return shipping for change-of-mind returns is at your expense. Returns requested after the 99-day window has closed are not eligible for a refund. Neither of these affects your rights where goods are faulty, unsafe, or not as described.

8. Dispatch and delivery

Orders are dispatched within 1–2 business days. Delivery to Australia takes 7–15 business days. Tracking details are emailed to you as soon as your parcel ships.

9. Contact

For any question about a return or a refund:
Email: contact@runor.store
We reply within 24 business hours, Monday to Friday.

Runor is a French brand, operated by RUNOR SAS, a company registered in France.